Archive for February, 2010

Opportunity: See it! Seek it! Seize it!

At my house, sometimes to the chagrin of my youngest daughter, especially during the winter months of the school year, we call the alarm clock the opportunity clock. When it goes off for the day, opportunity knocks.

I think the opportunity formula is simple. See the opportunity. Seek the opportunity. Seize the opportunity.

See it! Seek it! Seize it!

See the opportunity is the identification phase.   How does it start?  It begins with reflection, conversation and direction.  Take time to reflect on what opportunities you see in your firm or business. Really reflect and dig deep. Then, once you have seriously thought about the opportunity you have identified, get outside perspective. Ask people inside and outside your organization whom you trust what they think about what you’ve put your finger on.  Listen to their comments and advice. Ask them for direction. This is a kind of “what would you do in my shoes” moment. From there, nail down some goals and hold yourself accountable.

Once you see the opportunity, seek it with all you’ve got. This is the action phase. More than anything else, it requires pursuit and patience. Every opportunity worth waiting for requires patience. One of the constant themes in successful business careers is the person achieving his or her goals stayed resilient in their pursuit and kept on moving forward slowly but surely. The bottom line is to keep your nose to the grindstone as you work and pursue your opportunity with stamina. Don’t give up hope. Stay focused. Remember what you reflected on and keep your chin up and keep looking ahead.

So see the opportunity and then seek what you see. The next step is the breakthrough phase. Lots of attributes are needed here. Two in particular stand out  — leadership and risk taking.

Leadership and risk taking are complementary traits. Leaders see resistance and are determined to fight through the inertia they face. Risk taking is reward receiving. It means getting outside your comfort zone to stretch and grow.  Take risk to receive rewards. When you do, you will grow as a leader and you will seize the opportunity.

What happens if you don’t seize it the first time?  Keep trying.

Last week while on a flight to Washington D.C., I sat next to a sergeant in the Marine Corps. He did three tours in Iraq and one in Afghanistan.  We struck up a meaningful conversation.

Before we landed, he reached into his wallet and said, “I want to give you this, sir, before we land.”

He gave me a small, worn card.

“I have had this with me for all my tours. I want you to have it now, sir.”

Printed on the card is the Marine’s prayer. As you would expect, this prayer is moving, very powerful. Two sentences in the middle of the prayer remind us never to stop seizing:

“If I am inclined to doubt, steady my faith. If I shoud miss the mark, give me courage to try again.”

See it! Seek it!  Seize it!

Opportunity knocks. The opportunity clock sounds.

The speed of news… faster than a tsunami?

Right now I am 35,000 feet above the U.S. heading toward Los Angeles, final destination Kauai. But as we head west, a major tsunami is also crossing the Pacific headed for Hawaii.

Modern connectedness on Delta is allowing us to watch CNN live and check online for flight updates. This scenario is a stark reminder of how fast news spreads and how many ways we have to get news. Within a foot of me, I have my Wall Street Journal, AJC, USA Today … the pillars of yesterday’s news. Also at hand, my Blackberry, laptop with online access and TV screens showing CNN Live.

More as I learn if the tsunami beats us to Hawaii.

I have a feeling we’ll be in LA for a few days.

Me vs. myself – the wrong pronoun is winning

I’m a grammar nerd. And a music fan. That’s why I always got a chuckle at the title of the mega popular 90s jam band Phish tune called “You Enjoy Myself.” The intentional misuse of the reflexive pronoun “myself” was meant to be cheeky. Nowadays, I think people are starting to miss the joke.

The recent example of “myself abuse” that led to this post came from New York Governor David Paterson, a politician and de facto professional communicator, and was delivered on the national stage.

“I’m looking forward to a full investigation of actions taken by myself and my administration but I give you this personal oath,” Paterson said. “I have never abused my office, not now, not ever.”

Personal vow: if I am ever accused of professional misconduct or abusing an elected office, I will not start my public defense with bad grammar.

Another, more common misuse of “myself,” even from senior communicators who should know better, goes something like this: “If you have any questions, see John, Mary or myself.” Remove John and Mary from the mix and you get, “If you have any questions, see myself.” Ouch.

Grammar Girl has already posted a tidy explanation of the proper use of the reflexive pronoun “myself,” so I won’t repeat it. Check it out here.

The point is: Why are otherwise solid grammarians compelled to abuse “myself?” I sometimes get the feeling that they’re attempting to come across smarter, more mannered or perhaps even humble. Like somehow saying “me” – even when it’s correct – makes you a “me, me, me” person.

Let’s not fall into that trap. Good grammar is a prerequisite for good communications if you ask myself.

Heard any especially painful examples of “myself abuse” recently? Tell myself about them in the comments. I’m going to compile a book or something.

A hang-up I’d like to share

Cell phones are marvelous inventions.

They allow us to work virtually, to share special moments in real-time and on more than one occasion they have even saved lives.  But, as wonderful as they are, they also have a dark side.   They can rob us of the joy of quiet reflection, they can act as an electronic time waster and they can contribute to serious injuries and even death.

For a long time, I have thought to myself that cell phones needed a warning label, much like we find on beer cans and other consumer products.

I’m amazed at how many intelligent adults lose all sense of decorum when their ear is distracted by the call of their “own private Idaho.” I have squirmed in a nice Chinese restaurant while a man in a business suit reviewed the particulars of his failed marriage within earshot of my grade-school children.  This particular conversation was laced with many small words that they hadn’t yet learned and I didn’t want to define.

I silently seethe as my own sweet sister lets call after call interrupt the beauty and mental continuity of our shared walk on a winding mountain road. What is intended as catch-up time suddenly is tossed aside as a lost moment in time.

I have watched young mothers pick up their toddlers from school with nary a word to their child while yakking away into a palm-sized piece of plastic about something apparently more important.

What kind of messages are we sending with our compulsive communications addiction? Using cell phones is appropriate in certain settings, but not in others. We all need to exercise more self-control.

What disturbs me the most are the hundreds of motorists who seem to think that calling and driving are compatible activities. That’s why I was thrilled when 11Alive asked us to help get the word out about the 11Alive Great Hang Up to educate Atlantans about the dangers of texting and driving.

The station put drivers from all walks of life on a test course and measured how their performance was affected by incoming calls and texts. Turns out, talking on a Bluetooth is just as bad as driving drunk.  You can see for yourself here.

I hope that companies, families and individuals will take the time to watch this coverage and take the pledge to hang up while driving.  You can download the pledge here.   Everyone talks about the importance of having this conversation with young drivers.  I agree, but it’s the adult drivers who first need to hang up and have a conversation with themselves about the example they are setting.

Great Hang Up

CEOs seek honest advisers

If you were to select only eight words that you would like others to use when describing yourself as a leader, what would they be?

Honesty is one of the eight to put on your list. We recently had three CEOs in our office speak openly and honestly about leadership. They were asked questions such as how is managing and leading different, what traits do they look for in their inner circle, whom do they admire as leaders, what do they do in their quiet time to recharge and how are they building up within their organizations the next generation of leaders.

It was a rewarding, refreshing discussion. All three of the CEOs faced and cleared formidable economic hurdles n 2009. They met this turbulence head on, they were courageous in their decisions and did not waver from their principles.

A common thread in the answers was the importance of honesty.  The best leaders are willing to to say “I messed up” on that particular decision. They don’t hesitate to say “I don’t know” when asked a question they truly don’t have an immediate answer for at the time.  They don’t try to resolve every issue but let others work things out when there is a difference of opinion.

They listen, listen, listen. They encourage, encourage, encourage. They communicate, communicate, communicate.

The candid answers reminded of a saying that goes like this;  “If you tell the truth, you don’t have to remember anything.”

I will always remember the thoughts shared by these real-deal leaders who spoke from the heart. They were so honest in their answers. We can all learn from this transparency as we ponder our eight words for 2010.

Three tips to improve listening skills

When leaders fail as communicators, in large or small settings, they fail for many reasons. Common mistakes include talking too much or talking down to the recipient. Sometimes a speaker may fail to really drill down on the audience they are addressing. Often, it’s simply a matter of not heeding advice they receive from trusted advisers on ways to improve their message, communications style and conversational tendencies.

In the end, it all boils down to poor listening skills. Speakers often forget to listen.

Everybody can become better listeners. Try doing these three things to become a better hearer:

  1. Ask
  2. Acknowledge
  3. Act

When engaged in genuine conversations, ask more questions than you think you need to ask.  Push yourself to ask one more question than you think you need to ask.

Acknowledge to the person you are talking to that you hear them. You can do this very simply.  Repeat back to them what you think you heard and get acknowledgment that you heard correctly.

Finally, take action.  In other words, follow up with what was discussed and agree to take action to fix what needs to be fixed, set another date to discuss progress or perform any other tasks.

Ask. Acknowledge. Act.  Listening is that simple.

Three keys to effective communication

In a blog post last week, I asked two questions: What makes for an effective communicator?  What makes for effective communications?

This week, I want to explore some of my thoughts on how to answer those questions.

Let’s take the latter question first. Effective communication equals genuine conversations. It is all about two-way communication — dialogue not monologue. It is tempting to replace the word authentic with genuine with the above definition but I believe that would be a mistake. Genuine is simply a more precise word. To be genuine means to be three things: be available, vulnerable and reliable.

So, now we can answer the first question. An effective communicator must be able to be available with their time. They must not be afraid to show their emotions at the right moment, especially with their inner circle. They are also reliable – they are leaders others can depend on unequivocally.

Most of all, effective communicators speak with sincerity and authority. This is the most powerful combination.

Effective communicators also use stories and images to make their communications come to life. I recently heard Super Bowl-winning Coach Tony Dungy speak. He was incredibly effective. Why?

He was sincere and did not hold back on what he wanted to say about various life lessons. Did he blow me away with the style part of his speech? No.

Was he Mr. Telegenic? No. And it did not matter.

I will never forget how he commanded my attention on stage, the stories he told and how he showed his heart to those attending.

When he finished his talk, there was no doubt about the sincerity of his remarks and the authority in which he delivered these remarks.  Leaders are always communicators.

Fresh Look at Familiar Leaders

If you have not read the book 1776 by David McCullough, I recommend you put this Pulitzer Prize winner on your 2010 reading list. Or if you already have read it, take it off the bookshelf, dust it off and give it a second pass. (more…)