Posts Tagged ‘public relations’

10 Trends Changing PR Worldwide

GlobeI flew 9959 miles in 24 hours to Singapore, a journey that, despite the distance, reinforced just how small our world has become. At least when it comes to the PR world. I was at the international meeting of Public Relations Organisation International (PROI), the largest partnership of independent market-leading agencies in the world. We meet with these friends at least twice a year, partner with them on business and sometimes exchange staff for idea-building. Even though our dialects differ, I’m always surprised at how much we have in common.

Our global team, with vice presidents representing Europe, the Americas, Africa and the Asia-Pacific, identified 10 trends affecting our business everywhere:

  1. The walls have blurred between public affairs, corporate communications and marketing. We saw this at JS several years ago, which is why our JS Creative and JS Cultivation services have mushroomed.
  2. Professional service firms are the new competition. Law firms and management consulting groups are vying for communications work, especially in times of crisis. PR folks must stay ahead by being strategically focused. Our partners from Australia to Japan and Belgium are hiring former business consultants, and some have lawyers on staff.
  3. There is an increasing role for PR in the C-suite. This is good news, and something we have witnessed firsthand with our leadership, speaker coaching and JS Excavations®.
  4. Specialization is sweet for the bottom line. While it is important to specialize in niche industries, it is also important for PR firms to invest in niche services, such as market research. At JS, we’ve opted to forge strategic partnerships for research and trademark assistance. And we have niche expertise in branding, design, digital and multimedia.
  5. We are evolving from generalists to multi-specialists. Emerging markets provide opportunities for PR firms if they are able to identify what they should be focusing on. For example, we capitalized on one client’s growth in Latin America to begin offering media training services in Spanish.
  6. Transparency is driving the need for culture-building. The ubiquitous social media has led to more work from HR departments who want help building a workforce that will be loyal online as well as offline. It’s also driving social media consulting work.
  7. The public expects to have a dialogue. PR around the world is benefitting from this new era of customer relationship management. We understand dialogues better than ad agencies that specialize in one-way communications.
  8. Corporate is demanding better measurement. It’s not just our mothers who can’t explain what we do. Corporate procurement officers are putting on the pressure for better publicity measurement. We’re all working on it.
  9. De-consolidation is driving opportunities for independent firms. Smaller firms should not be daunted by competition from the large PR holding companies. More and more large corporations are eschewing global accounts and opting to work with independent agencies with multiple offices.
  10. Talent churn. Top PR practitioners across the globe are getting calls from headhunters and corporations. This is a good news/bad news scenario. Good because it may indicate improving economies; bad because it means PR firms must work harder to retain their best talent. That’s one reason we survey our team regularly and have been recognized as the #2 Agency to Work For in the U.S. We’re striving to be #1 because a happy team makes for happy clients.

A World View from Around the World…

A few months ago I was in Singapore for the annual meeting of the Public Relations Organisation International. The trip prompted paradoxical thoughts on just how large – and small – our world is.

My middle-aged bones will tell you that the world is indeed large in terms of geography. I left on May 1 and arrived sometime on May 3 feeling like David Blaine must feel on a bad day for magic. The flight path hugged the coasts of Japan, China, Thailand and Vietnam, down to a verdant dot that sits just above the equator, adjacent to Malaysia. Hard to get your head around a MapQuest that used to take months for the explorers in our history books!

Once rested, I set out to get a feel for the city-state that is described as autocratic and progressive, depending on whom you talk to.  My first encounter was at Starbucks with a young American couple who have lived in Asia for a decade – first in Singapore and now in Japan.  They were back for their annual medical visit – it seems the healthcare system in Singapore is great, along with the crime-rate, urban sanitation and water supply, perennial topics of concern in Atlanta. This couple raved about Singapore’s cleanliness and hospitality and said it was a fantastic place for young Americans to build their resumes. They said they may never return to the U.S.

It didn’t take long to understand their enthusiasm. The local bus system ran like clockwork and featured pristine double-deckers. No sign of graffiti anywhere, and of course, no nasty wads of gum to navigate, since gum-chewing is against the law.

Traffic is busy, yet orderly, with none of the Yellow-Cab drama you find in many big cities.  One night, we got around on a bicycle-turned-rickshaw complete with piped-in pop tunes.  Rockin’ Rickshaw coexisted fine with the hundreds of late-model cars gliding together like a school of black fish through the downtown streets. The Rickshaw’s slower pace didn’t prompt one finger, one beep or any profanity that I observed.

The economic meltdown missed Singapore, which is the fourth-largest financial capital in the world and ranked as the most “business friendly” city. Who knew? That must explain the incredible, Disneyesque skyline, the $30 glasses of wine and the ubiquitous luxury shopping bags bobbing up and down sidewalks in the hands of happy customers.

Conspicuous consumption appears to be a national pastime in The Lion City.  In fact, they have their own version of the 5 Cs of success there:  cash, credit cards, cars, condominiums and country club memberships.

Diversity is also more than a dream in Singapore. 40 percent of the population is from elsewhere.  You find ex-pats from London and Australia on assignment as well as immigrants from China, India and Arab countries putting down roots. The result is unusual cultural and religious tolerance. The air just feels peaceful.

There were times when it felt utopian and surreal, but I was brought back to earth inside the meeting rooms with my PR colleagues from around the world. This is when the world felt very small as we agreed on common trends and issues. More on that soon.

 

Come on, Ma. Give PR a chance!

I recently had the pleasure of attending the third annual Type-A Parent Conference in Asheville, N.C.

The majority of attendees were mom bloggers – and as the conference name implies – real go get ‘em mom bloggers. They were smart, passionate about their work and good at what they did. So it was easy for me to see why the main topic of conversation among these smart, passionate, talented women was getting paid for their talents and skills.

How to make money for their work on blogs and social networks came up in nearly every session. As one mom put it, “If I’m spending 50 hours a week on my blog and social networks but not paying any bills with that work, I’m just being a bad parent.” These women don’t see blogging as a hobby; blogging is their profession.

Hearing this, I was completely on board. Yes, you should be making money! What are these companies thinking sending you content ideas for your blog and expecting you to use your valuable brainpower and time to write about them for free! And then I remembered…wait, that’s the whole idea behind PR.

In PR, our bread and butter is “earned media.” We don’t “pay for play” – that’s advertising. PR departments spend so much time on earned media because we believe a person’s true thoughts put into an article are more credible, interesting and genuine than what a company can say on its own through advertising.

In several sessions, I wanted to shout out, “don’t rule us PR people out! We can be your friends even though we don’t have advertising dollars to pay you!” Here’s why:

  • Relevant Content. In PR, we’re not working with the huge budgets advertisers have, and that means we have to make sure our content means something to your audience if we want you to use it. Unlike advertising, if the content we develop is not interesting and relevant, it’s not going to make it anywhere past our desktops. PR practitioners have to work hard to get you good ideas, because if the idea isn’t good, it will never be more than that – an idea.
  • Keep your readers’ trust. As highlighted in the third Social Media Revolution video produced in June, 90 percent of consumers trust peer recommendations, while only 14 percent trust advertisements. Your readers want to hear your opinion – not what a brand is paying you to say. If your blog becomes primarily paid content, your readers will lose trust and stop reading. If you lose your readers’ trust, you’ll lose the following that put you in the position to receive advertising opportunities. PR professionals want to add value to your blog, not takeaway from it.
  • You don’t have to “sell your soul.” I attended one session at the conference called, “Profitable Blogging without Selling Your Soul.” This session featured a panel of bloggers who had turned down some paid blog posts opportunities because the post ideas were irrelevant to their readers. Turning down irrelevant paid posts is part of it – it protects your blog from being seen an advertising site by your readers. Likewise, if you demand a brand pay you to write about a good story idea the PR team has pitched, you are doing a disservice to your readers by keeping relevant information from them. Because PR departments don’t pay you, you’ll never feel like you have to sell your soul. You just decide if it’s a good story for your readers or not. Say yes or no, and feel good about providing interesting information to your readers or not wasting their time with irrelevant information.
  • Money. So I know I said PR doesn’t have money to pay you, but we can only improve your chances of making money. In addition to giving you good content ideas to help you attract and retain readers and advertisers, relationships with brands’ PR departments may lead to relationships with brands’ advertising departments. Here at Jackson Spalding, we have many clients who use both our Communication team for media relations and other PR services, and our Creative team for advertising. More and more, PR and advertising departments are collaborating and integrating campaigns. If you form a relationship with a PR professional without asking for money, that relationship could lead to opportunities down the road for sponsored blog posts or other types of advertising.

So mom bloggers, please don’t just dismiss the next PR professional who pitches you an unpaid story idea. Remember, paid blog posts may add value to your bank account, but PR professionals can help add value to your blog. And when content is king, you can’t afford to blow off PR.

So what do you say, will you give us a chance?

Remember where you were in 1995?

Jackson Spalding was founded in July 1995 with the audacious goal of becoming the most respected and trusted public relations and creative services firm on the planet. We wanted to create a workplace that allowed individuals to flex their entrepreneurial muscle and grow. We had a hunch that if we made our workplace fun, then our team would go the extra mile for our clients.

Today we are 15 years into our goal, and we are pleased with our progress. We are one of the largest independent firms in the country and have been recognized as a “Best Place to Work.” And, several clients (and team members!) have been with us more than a decade. Watch the 2-minute video to learn more about where we began and how we have evolved to meet the needs of our changing world.

Firm Celebrates 15-Year Anniversary